Job Description

Careerscape is recruiting on behalf of our client for a Call Center Representative to join their growing remote support team. In this role, you will be the first point of contact for customers, handling inbound calls, resolving issues, and delivering the kind of service experience that keeps people coming back. Our client values clear communicators who can stay calm under pressure and genuinely enjoy helping people find solutions.

Day to day, you will spend most of your time on the phone and in the company's CRM, moving briskly between calls while keeping notes accurate and follow-ups on track. The best fit for this role is someone who thrives in a fast-paced, metric-driven environment, takes pride in first-call resolution, and is comfortable working independently from a home office while staying closely connected to a supportive team.

Responsibilities

• Answer inbound customer calls in a prompt and professional manner
• Resolve customer inquiries, complaints, and requests on the first contact whenever possible
• Accurately document call details and outcomes in the CRM system
• Escalate complex issues to the appropriate department or supervisor
• Meet or exceed individual performance metrics including call quality and average handle time
• Stay current on product, service, and policy updates through ongoing training
• Process orders, returns, refunds, or account changes as needed
• Follow call scripts and company guidelines while adapting to each customer's needs
• Collaborate with team members and supervisors to identify recurring issues and improvement opportunities
• Maintain confidentiality of customer and company information

Requirements

• High school diploma or equivalent required
• At least 1 year of customer service or call center experience preferred
• Excellent verbal communication and active listening skills
• Comfortable navigating multiple computer systems and CRM software while on a call
• Ability to remain calm, patient, and professional with difficult callers
• Strong typing skills and attention to detail
• Reliable internet connection and a quiet home workspace
• Availability to work scheduled shifts, including some evenings or weekends
• Ability to work independently with minimal supervision in a remote setting

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Remote work stipend for internet and home office equipment
• Paid training and ongoing professional development
• Employee assistance program
• Opportunities for internal advancement
• Flexible scheduling options
• Life and disability insurance
• Employee wellness programs

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

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