Job Description

SUMMARY: District Manager  is the face of TOUS les JOURS brand to our franchisees and guests.  This role will serve as a liaison between franchisees and the company, and is responsible for building and maintaining a strong relationship.  Operations is the heart of our brand’s success, and Store Consultants will utilize operational perspectives and knowledge to drive revenue growth, provide operational support to franchisees, and strive for excellence to meet the company goals.

JOB DUTIES include but are not limited to the following:

• Sales Performance Management

  1. Ensures operational and financial success of each franchisee as the key business partner and a primary point of contact. 

  2. Analyzes POS sales data of responsible stores on daily, weekly, and monthly basis, performs gap analysis to find the necessary steps to meet the business goal.

  3. Partners with Marketing and Supply Chain in successful launch of new products, tracks performance of each menu item in designated market area and provide feedback.

  4. Develops local sales marketing plan for assigned store based on the recent sales trend. 

• Operational Support

  1. Performs in-depth analysis to identify the strength and the weakness of stores, develop strategic plans to help each store achieve its sales goal.

  2. Coordinates routine store visits, evaluate its operations practice, and perform audits; conducts other store visits as required by the company standards to ensure compliance with brand standards.

  3. Manages New Store Opening (NSO) process from pre-opening leading up to the opening day, including menu selection, logistics, and employee training. 

  4. Collaborates with Interior Design in the operational space planning aspect of the new store development, by reviewing and providing feedback on store design, layout, and interior based on the blueprint. 

  5. Forecasts sales for seasonal LTO products and promotions, maintain database of historical sales and provide strategy to meet assigned sales goal.

  6. Trains franchisees and Store Consultants to comply with new or revised operational standards.

• Risk Management

  1. Coordinates sanitary inspection each month to ensure store practice meets the local public health requirement, provides follow-up scoring report specifying areas that need correction. 

  2. Works with franchisees to handle guest complaints, provides real-time reporting to find a solution. 
     
      
     
      

• Communication

  1. Builds and maintains strong relationship with franchisees, helps in building essential operational skills leading to growth in revenue and profitability 

  2. Serves as a liaison between franchisee and the company, ensures that stores adhere to the company policy.

QUALIFICATIONS

• English/Korean Bilingual (Both verbal and Writing)

• Bachelor’s degree in business, marketing or related field preferred

• Experience managing multi-unit fast casual and/or food service industry experience preferred

• Entrepreneurial approach to work, ability to think critically and present creative problem-solving skills 

• Ability to handle multiple projects simultaneously and work under pressure

• Strong organization and project management skills

• Proficient in Microsoft Office and relevant software

• Up to 50% Travel required (domestic, multi-state)

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