Job Description

Role Description

As Till’s Fraud Analyst, you will own fraud detection throughout the customer lifecycle, including:

• Transaction monitoring and suspicious activity investigation
• Reporting directly to the Head of Compliance
• Real ownership from day one
• Investigating suspicious activity and identifying gaps in detection
• Partnering with Product and Engineering to improve fraud controls

Your day-to-day responsibilities include:

• Monitoring real-time and batch transaction queues for suspicious or anomalous activity
• Investigating fraud alerts generated by internal rules engines and third-party tools (e.g. Sift, Astra, Plaid)
• Escalating and reporting suspicious activity; maintaining audit-ready case records
• Conducting OFAC screening review at onboarding and continuously
• Tracking fraud trends and proposing rule-tuning to reduce false positives
• Identifying gaps in the fraud detection program and proposing process improvements
• Coordinating with Customer Service (via Zendesk) on account holds, dispute resolutions, and Reg E timelines
• Partnering with Product and Engineering on customer-facing fraud controls
• Supporting BSA/AML audits, regulatory exams, and internal testing
• Cross-coverage on identity verification and KYC reviews (Cognito), Plaid name-mismatch reviews, and watchlist administration as needed
• Preparing recurring fraud metrics and loss reporting for leadership

Qualifications

• 4+ years of experience in fraud operations, financial crimes, AML compliance, or banking operations
• Working knowledge of BSA/AML fundamentals — SARs, UARs, OFAC, CIP/CDD
• Strong analytical mindset; comfort working with transaction data
• Clear written communication — case narratives, escalation memos, and process documentation
• High attention to detail and judgment to flag ambiguous cases for escalation
• Comfort operating in a fast-paced, evolving environment
• Bachelor's degree required

Requirements

• Hands-on experience with Sift, Socure, Cognito, Plaid, Astra, Zendesk, or comparable tools
• Familiarity with sponsor-bank-model fintech operations (BaaS)
• Experience drafting SARs or UARs
• Experience reviewing identity documentation for authenticity
• SQL or basic data tooling familiarity (Metabase or comparable)
• ACAMS, CFE, or in-progress certification

Benefits

• Base salary range: $70,000 - $105,000 USD, depending on experience and location
• Annual bonus based on experience
• Health, dental, and vision coverage
• HSA with company contribution
• Parental leave
• Flexible time off
• Remote-first, NYC preferred for occasional in-person collaboration

Job Tags

Similar Jobs