Front Office Supervisor Job at Outreach Recruitment Agency, Malta

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  • Outreach Recruitment Agency
  • Malta

Job Description

Our client, part of a contemporary and guest-focused hotel group in St Julians, is seeking an enthusiastic and service-oriented Front Office Supervisor to oversee daily front desk operations. The successful candidate will ensure exceptional guest experiences while supporting the Front Office team in a dynamic boutique hotel environment.

Key Responsibilities

  • Supervise and coordinate all Front Office activities, ensuring smooth and efficient service delivery.

  • Lead, train, motivate, and coach Front Office team members.

  • Greet, welcome, and assist guests professionally from arrival to departure.

  • Handle guest enquiries, concerns, and feedback with tact and resolution.

  • Monitor reservations, room allocations, and occupancy levels.

  • Ensure accuracy of billing and cashiering procedures, including end-of-shift reconciliation.

  • Contribute to creating a positive and guest-centric atmosphere.

  • Maintain up-to-date knowledge of hotel services, packages, promotions and local attractions.

  • Ensure compliance with hotel policies, procedures and health & safety standards.

Requirements

  • Previous experience in Front Office operations; supervisory experience preferred.

  • Strong leadership and team-management skills.

  • Excellent interpersonal, communication, and customer service abilities.

  • Proficiency in property management systems and Microsoft Office applications.

  • Excellent organisational skills and attention to detail.

  • Ability to work well under pressure in a fast-paced environment.

  • Fluency in English; additional languages are an advantage.

  • Flexibility to work shifts, including weekends and public holidays.

Whats on Offer

  • Competitive salary package.

  • A vibrant and supportive work environment within a boutique hotel group.

  • Opportunities for professional growth and development.

If you are passionate about hospitality and driven to deliver exceptional guest experiences in a stylish hotel setting, we would love to hear from you.

Job Tags

Work at office, Local area, Shift work

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