Job Description

Medical Receptionist - Spanish/Mandarin Bilingual Preferred

Location: Houston TX

Create Unforgettable First Impressions at EPIC Health

At EPIC Health we believe every patient interaction starts with you. As a Medical Receptionist youll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive patient-centered atmosphere while ensuring the smooth operation of our front desk. If youre organized tech-savvy and committed to delivering unmatched service wed love to have you on our team.

What Youll Do

Patient Experience

• Greet patients warmly creating a sense of value and community.
• Guide patients through check-in processes including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins schedule changes or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members such as the office manager physician or billing department.

Front Desk Operations

• Perform all opening and closing tasks for the front desk and lobby including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems ensuring everyone feels supported.

Collaboration and Teamwork

• Communicate efficiently with team members to provide updates on patient arrivals delays or other on-site needs.
• Foster an atmosphere of teamwork contributing to the overall success of the office.

What You Bring

Qualifications

• Experience : At least 1 year in a customer service role. Preferred previous experience in a medical office setting
• Focus : A patient-centered approach ensuring every guest feels welcome and valued.
• Skills :
  • Strong verbal communication abilities.
  • Proficiency with computers and technology or the ability to quickly learn.
  • Exceptional organizational and multitasking skills.

Additional Information

• Fluent in English and Spanish or Mandarin (preferred)

Why Join EPIC Health

At EPIC Health we empower our team to deliver exceptional care and service in a supportive mission-driven environment.

What We Offer

• Competitive Pay Your expertise matters and we reward it.
• Comprehensive Benefits Health vision dental disability and life insurance.
• 401(k) Retirement Plan Invest in your future.
• Paid Time Off and Holiday Pay Balance your career and personal life.
• Professional Development Expand your skills with ongoing training.
• Supportive Work Environment Join a team thats committed to your success and well-being.

Ready to Make an Impact

If youre passionate about delivering excellent service and creating memorable patient experiences wed love to meet you.

Apply today and help shape the future of patient care at EPIC Health!

Visit to learn more.

* Background checks are required for this role.

Required Experience:

Junior IC

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