Remote Chat & Email Support Representative Job at in8group, Houston, TX

QWdFMmN6VzVQdllod1d6OWpnUHYyeWEx
  • in8group
  • Houston, TX

Job Description

Job Description: Remote Chat & Email Support Representative at Perkins Coie LLP

Job Responsibilities:

  • Respond to incoming chat and email inquiries from clients in a timely and professional manner
  • Provide accurate information regarding products, services, and policies
  • Troubleshoot and resolve customer issues with empathy and efficiency
  • Escalate complex problems to appropriate teams for further resolution
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve overall customer support experience

Essential Qualifications:

  • Excellent written communication skills
  • Ability to multitask and prioritize workload effectively
  • Strong problem-solving skills
  • Customer-focused mindset with a friendly and professional demeanor
  • Proficiency in using chat and email support platforms

Desired Experience:

  • Minimum of 1 year experience in a customer support role
  • Experience working remotely and managing workload independently
  • Familiarity with legal industry or law firm operations

Salary & Benefits:

Salary: $30 - $35 per hour

Currency: USD

Contract Type: Full-time

Remote work option available

Health insurance, retirement plan, paid time off, professional development opportunities

Job Tags

Hourly pay, Full time, Contract work

Similar Jobs

Creative Chaos

Search Engine Optimization (SEO) Specialist Job at Creative Chaos

 ...Job Summary: An SEO Manager in Creative Chaos will be responsible for improving our organic search rankings and thus, providing exceptional search engine optimization services for our company. You will also be working on enhancing the health of our website via keyword... 

Caring Transitions

Caring Transitions of Tulsa Team Member Job at Caring Transitions

 ...families in times of transition. We support cross-country or local relocation, settlements, online auctions, estate sales, and more! In...  ...but doesnt require consistent work/schedule. No specific experience is necessary. The successful candidate will be self-motivated... 

Merck & Co.

Associate Principal Scientist, Clinical Research (Animal Health) Job at Merck & Co.

Job DescriptionJOB DESCRIPTION SUMMARY Primary activities include but are not limited to: The Associate Principal Scientist is a DVM and/or PhD whose primary function is to design, coordinate, monitor, and report clinical laboratory and field studies that will support the...

Deloitte

Epic Identity Specialist Job at Deloitte

 ...a collaborative environment? As an experienced Epic Identity Specialist, you will have the ability to share new ideas and collaborate...  ...prevent duplication of patient records in the MPI ~ Limited immigration sponsorship may be available. ~ Bachelor's degree,... 

Safran

Electrical Mechanic 1-3 Job at Safran

The Electrical Mechanic 1 is a safety sensitive position that requires following procedures for product assembly, fabrication, equipment operation & safety requirements. Key Duties and Responsibilities: Use a variety of tools & equipment to assemble product according...