At Tosca, we’re redefining supply chains by delivering innovative solutions that drive sustainability, efficiency, and performance. As a leader in reusable packaging, we thrive on collaboration, transparency, and doing the right thing. Here, your work will matter. You’ll lead change, drive impact, and shape the future of how products move through global supply chains. Join a team where your voice is heard, your ideas have power, and your career can grow.
The Service Delivery and Enablement Manager leads customer pilot programs, aligning cross-functional teams to deliver strong outcomes and ensure a seamless transition to long-term customer success.
Reporting to the Director of Process Optimization, this role drives structured onboarding, clear governance, and measurable results, while partnering with Sales and Finance to support account discipline and key milestones.
Key Responsibilities
Lead end-to-end execution of customer pilot programs, ensuring alignment to scope, timelines, and business objectives
Coordinate cross-functional teams (Customer Success, Operations, Finance, Transportation, Sustainability) to deliver seamless pilots and transitions
Establish and track pilot milestones, KPIs, and program performance
Drive stakeholder alignment, communication, and reporting throughout each program
Partner with Process Optimization to improve onboarding and rollout processes
Identify inefficiencies and implement standardized playbooks and governance models
Ensure consistent, scalable execution across all customer pilots
Support Sales and Finance in strengthening account discipline and operational readiness
Reinforce Salesforce pipeline accuracy and ensure proper deal documentation
Enable strong execution while maintaining clear ownership with Sales
Lead change management efforts tied to pilot programs to ensure adoption and readiness
Conduct post-pilot reviews to identify improvements and drive continuous optimization
Develop and maintain clear, standardized documentation for processes, tools, and reporting
Tosca offers a comprehensive benefits package to our team members. Full-time employees (30+ hours per week) have access to multiple healthcare plan options (including medical, dental, and vision coverage), a 401(k) retirement plan with a company match, paid time off, paid parental leave, company-paid life insurance and short-term disability coverage, as well as long-term disability for eligible roles. We also provide tax-advantaged health accounts (HSA with employer contributions and FSA programs), an Employee Assistance Program, and a range of additional perks – such as a fitness reimbursement program, educational assistance, employee discount programs, and optional supplemental insurance (e.g., accident, critical illness, hospital indemnity) and legal/identity theft protection plans.
Regular, in‑office presence is necessary and essential to effective team collaboration, engagement, and relationship‑building. Hybrid and remote work schedules typically consist of nine hours per day, five days per week, with a 60‑minute lunch break. Business needs may require occasional work outside standard hours, including on‑site attendance as needed to support team and operational requirements.
At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.
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