Sr. CRM Analyst, Medical Affairs Job at SGS Consulting, Remote

RFFVK2ZUVzVNL1Vsd0dUNGpnYmoyeWUwS1E9PQ==
  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • As the Sr. Analyst in North America Medical Operations, you will play a pivotal role in supporting our Field Medical teams with Veeva-related inquiries.
  • Working within the Medical Operations team, you will manage technical issues and support enhance data architecture, driving efficient solutions.
  • Your contributions will ensure seamless alignment between IT and medical field operations, providing invaluable insights through analytics and BI support.
  • In this role, you will be responsible for fostering effective communication, support leading technical project management, and translating complex data into actionable reports.
  • Your work will be integral to advancing our data strategy and supporting the continuous improvement of medical operations.
  • A blend of technical expertise and interpersonal skills will make you an essential part of our team's success.
  • Support Field Medical teams with Veeva-related issues, interfacing directly with users.
  • Triage technical issues via calls and emails, ensuring timely resolution.
  • Conduct calls with Medical Science Liaisons (MSLs) to gain deeper understanding of challenges.
  • Log issues and maintain an organized tracker for efficient monitoring.
  • Translate tracker information into reports accessible to external stakeholders.
  • Collaborate regularly with IT teams to address ongoing technical concerns.
  • Input and manage tickets in SNOW, following up on reported issues.
  • Coordinate periodic CRM updates in partnership with Field Medical Excellence.
  • Support the requirements gathering and delivery process for data-related projects.
  • Guide offshore developers in building solutions for data issues.
  • Support Field teams with BI and analytics, providing user interface support.
  • Conduct training sessions, both formal and ad hoc, on CRM and BI systems.
  • Log training issues and translate feedback into external reports.
  • Support additional projects outside the CRM scope, for technical delivery across platforms.

Skills:

  • At least 5 years of experience in medical operations or a related field.
  • Strong technical project management skills, with experience in data architecture.
  • Proficiency in CRM systems and BI analytics tools.
  • Excellent communication and interpersonal skills.
  • Ability to triage and resolve technical issues efficiently.
  • Experience with Veeva CRM, MS PowerBI, SNOW(ServiceNOW) and JIRA ticketing systems.
  • Familiarity with data engineering and technical delivery across platforms.
  • Proven ability to lead offshore development teams.

Education/Experience:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering).

Job Tags

Remote job

Similar Jobs

Confidential

Warranty Assistant Job at Confidential

 ...the beginning of warranty claims Warranty Assistant Qualifications: Business casual Office experience No High School Diploma or GED required Applicant may be subject to a background check Pre-employment drug screen (Excluding THC) is required as a... 

MeetYourVA

Podcast Editor (Full time - remote) Job at MeetYourVA

 ...early audience traction and followers. * Advanced video & audio editing (23 episodes/week)* Create reels, shorts, and social...  ...TikTok, YouTube, LinkedIn, X * Design intros/outros, graphics, and visuals * Assist with podcast & social media growth strategy. *... 

JBS

Security Guard Lead Shift 1 Job at JBS

 ...Security Department as where needed.Will cover for the Security Supervisor in their absence.This positon will gereally work 2ndor 3rdShift, but will work some 1stshift as needed.QUALIFICATIONS:Ability to read and write and speak in English, bilingulal a... 

Foundation for Peripheral Neuropathy

Senior Marketing Communications Manager Job at Foundation for Peripheral Neuropathy

 ...Senior Marketing Communications Manager Reports to the Executive Director ABOUT THE ORGANIZATION The Foundation for Peripheral Neuropathy (FPN) is committed to improving the lives of those affected by peripheral neuropathy through awareness, education, advocacy... 

Urology America, MSO

Surgery Scheduler Job at Urology America, MSO

 ...Urology Austin patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when entering demographic and insurance information...