Job Description

Job Title: Technical Writer Hardware Documentation

Job Location: Mountain View, CA 94043

Job Duration: 12 Months of contract

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• The Technical Writer is a member of the Services organization responsible for developing, delivering, and maintaining technical Field Service documentation in compliance with product support requirements and company guidelines.
• This role requires expertise in technical hardware documentation and the ability to independently manage documentation assignments with minimal supervision.
• This is an on-campus position requiring a minimum of three days per week in both office and laboratory environments.

Essential Responsibilities:

Plan, write, edit, and maintain Field Service documentation, including:

• Field Service procedures.
• Technical bulletins.
• Documentation for medical device systems.

• Tracking work in JIRA.
• Maintain Change Order records within the documentation control system.

• Minimum of 5 years of technical writing experience.
• Recent experience creating minimalist hardware documentation using DITA XML authoring tools such as Oxygen XML Editor or similar platforms.
• Experience writing documentation for moderate-to-complex hardware products for multiple technical audiences.
• Strong writing, editing, and grammar skills with demonstrated expertise in technical content development.
• Ability to quickly understand and clearly and accurately communicate complex scientific and engineering concepts.

• Participate in project discussions.
• Manage multiple deliverables simultaneously.
• Work under tight deadlines.
• Prioritize tasks effectively.

• Adobe Acrobat.
• Adobe Illustrator.
• Adobe InDesign.
• Adobe Photoshop.

• Installation procedures.
• Repair procedures.
• Maintenance documentation.

• Bachelor's Degree required.

Mandatory Requirements:

• Hardware documentation background is required.
• Hands-on experience with DITA XML authoring tools (such as Oxygen XML Editor or similar) required.
• Hardware-focused technical writing samples are required.

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