Job Description

Role Description

The Digital Fraud Investigator serves as a senior operational and analytical resource within the Financial Crimes & Intelligence division, playing a pivotal role in safeguarding the organization against increasingly sophisticated and rapidly evolving digital fraud threats. This position is accountable for proactively identifying, investigating, and mitigating fraud across digital channels while upholding the highest standards of loss prevention, regulatory compliance, and member protection.

• Perform monitoring, detection, and investigation of suspicious activity across digital platforms, including mobile banking, Zelle, Verafin, BioCatch, digital wallets, and emerging payment technologies.
• Utilize tools, data analytics, and expert judgment to detect indicators of device spoofing, session hijacking, account takeover, social engineering, synthetic identities, and other sophisticated fraud typologies.
• Apply working knowledge of AI and machine learning-driven detection tools.
• Interview members, employees, and third parties to gather facts, validate claims, and substantiate investigative conclusions.
• Collaborate with peer financial institutions, fraud consortiums, and financial crimes units.
• Conduct in-depth digital forensic investigations, including IP analysis, device fingerprinting, behavioral biometrics, and detailed log review.
• Prepare comprehensive, timely, and audit-ready investigative reports within the Case Management System (CMS).
• Preserve and maintain evidentiary materials in accordance with legal, regulatory, and chain of custody requirements.
• Communicate directly with members and branch personnel regarding fraud claims, investigative progress, and case outcomes.
• Escalate complex cases with analysis and recommended next steps.
• Provide testimony as a fact or expert witness in criminal or civil proceedings when required.
• Follow established procedures to apply BSA/AML, Regulation E, and applicable federal, state, and local regulatory requirements.
• Prepare quality Suspicious Activity Reports (SARs) with clear, comprehensive, and analytically robust narratives.
• Execute testing, validation, and continuous tuning of fraud controls and detection rules.
• Conduct advanced analysis of fraud trends, behavioral patterns, and root cause drivers.
• Identify and assess control weaknesses, policy gaps, and procedural deficiencies contributing to fraud exposure.
• Collaborate with Operations, IT, Risk, and other key stakeholders to analyze fraud trends.
• Contribute to fraud awareness efforts by providing insights, case examples, and trend analysis.
• Maintain detailed, accurate, and audit-ready documentation to support internal audits, regulatory examinations, and legal inquiries.
• Ensure completion of all required annual BSA/AML, fraud, and cybersecurity training.
• Maintain up-to-date expertise on emerging fraud typologies, regulatory developments, technological advancements, and industry best practices.
• Participate in fraud roundtables, industry forums, and professional development engagements.
• Share knowledge and provide informal guidance to peers.
• Apply a detail-oriented, intelligence-driven approach to support established methodologies.
• Serve as the primary contact and advisor for local, state, and federal law enforcement agencies.
• Exercise judgment in reviewing and recommending members for denial of services or expulsion.
• Contribute to special projects and initiatives by providing investigative insights, data analysis, and subject matter expertise related to digital fraud risk.

Qualifications

• Bachelor or Associate degree in Criminal Justice, Business, Accounting, or a related discipline; an equivalent combination of education and relevant professional experience will be considered.
• 5-7+ years of progressive experience in digital fraud investigations, financial crimes analysis, and/or digital payment channel operations.
• Deep understanding of Zelle Risk Management Operating Procedures and digital payment risk frameworks.
• Proven ability to synthesize data across multiple technologies and platforms.
• Industry-recognized certifications such as Certified Fraud Examiner (CFE) or similar credentials are highly desirable.
• Strong working knowledge of federal, state, and local criminal statutes, banking regulations, and financial crimes compliance requirements.
• Flexibility to work nonstandard hours as business needs require.
• Uncompromising integrity and the ability to handle sensitive, confidential, and legally significant information with discretion.
• Self-starter with strong initiative, sound judgment, and a proactive, solution-oriented mindset.
• Professional demeanor and team-oriented approach.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to manage high-volume workloads, prioritize effectively, meet deadlines, and maintain exceptional attention to detail.
• High technological aptitude with the ability to quickly adapt to new tools and evolving fraud tactics.

Requirements

• Proficiency with leading fraud monitoring and case management platforms, including Verafin, BioCatch, and Zelle (preferred).

Benefits

• The pay range for this position is between $81,700-113,400 annually.
• Employees may also be eligible for a discretionary bonus.
• 401(k) with a 6% employer match per pay period.
• Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

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