Job Description

We are looking for a General Manager to lead the day-to-day retail operations of a high-volume garden center environment. This role is responsible for driving customer experience, merchandising strategy, and overall store performance while building and developing a strong team culture. The position sits above store-level management and oversees multiple functional areas including retail, merchandising, and frontline staff. This is a hands-on leadership role for someone who understands how to create a destination retail experience and drive consistent revenue growth.

Responsibilities

• Oversee all retail operations, including store performance, merchandising, and customer experience
• Lead and develop store managers, supervisors, and frontline staff to improve engagement and performance
• Design and execute merchandising strategies that increase foot traffic and average transaction value
• Monitor daily sales performance, staffing levels, and operational efficiency across departments
• Improve in-store customer experience through layout, service standards, and team training
• Collaborate with ownership on business strategy, seasonal planning, and growth initiatives
• Manage inventory flow, product assortment, and seasonal transitions to maximize sales opportunities
• Establish and maintain a strong team culture focused on accountability, service, and results
• Identify operational gaps and implement systems to improve consistency and performance
• Ensure all retail operations align with company goals, brand standards, and customer expectations

Requirements

• 5+ years of experience in retail management, preferably in garden centers, landscaping supply, or similar environments
• Proven experience leading teams in a customer-facing retail environment
• Strong background in merchandising, product presentation, and retail sales strategy
• Experience managing multiple departments or store functions simultaneously
• Demonstrated ability to improve customer experience and increase sales performance
• Strong leadership, communication, and team development skills
• Comfortable working in a hands-on, fast-paced retail environment
• Experience with inventory management, staffing, and daily retail operations

Benefits

Compensation: Competitive salary based on experience.
Benefits may include health insurance, retirement plan options, paid time off, and other company-sponsored programs.

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