Overnight Attendant – All Inn

The Overnight Attendant ensures the safety, cleanliness, and smooth operation of the All Inn during overnight hours. This role combines guest service, night audit responsibilities, security monitoring, and public space cleaning to create a welcoming and secure environment for guests and team members. The Overnight Attendant plays a key role in upholding the All Inn’s commitment to warm hospitality, operational excellence, and a consistently high-quality guest experience.

Duties & Responsibilities

Front Desk & Guest Services

• Greet, check in, and assist guests during overnight hours in a warm, professional manner.

• Handle guest inquiries, requests, and concerns promptly and courteously.

• Answer phone calls, manage reservations, and respond to emails as needed.

• Prepare for upcoming arrivals and departures to ensure a seamless handoff to daytime staff.

• Maintain a clean, organized, and well-stocked front desk and lobby area.

Night Audit & Accounting

• Complete nightly audit procedures using StayNTouch PMS to accurately close the business day.

• Balance daily room revenue, cash, credit cards, and other financial transactions.

• Post room charges, taxes, no-shows, and adjustments accurately.

• Generate and distribute daily audit reports for management.

• Identify and resolve discrepancies in a timely and professional manner.

• Maintain accurate logs, records, and documentation.

Security & Safety Monitoring

• Conduct regular property walks to ensure guest safety, building security, and proper functioning of hotel systems.

• Monitor entrances, exits, and public areas to maintain a safe and secure environment.

• Respond to noise complaints, disturbances, or emergencies with calm professionalism.

• Follow all hotel safety protocols, emergency procedures, and incident reporting requirements.

• Support after-hours vendor access, lockouts, and other security-related needs.

Public Space Cleaning & Janitorial Duties

• Clean and maintain lobby, public restrooms, hallways, and other public spaces throughout the night.

• Sweep, mop, vacuum, dust, and sanitize high-touch surfaces to ensure a clean and welcoming environment.

• Empty trash and recycling in public areas and ensure receptacles remain clean and tidy.

• Restock restroom supplies, lobby amenities, and other public area items.

• Maintain cleanliness and organization of back-of-house areas as assigned.

• Support light exterior upkeep such as trash pickup and walkway checks.

Team Collaboration

• Communicate effectively with morning staff regarding overnight activity, guest needs, and outstanding issues.

• Support other departments as needed to ensure overall hotel success.

Other Responsibilities

• Contribute to a positive, team-oriented environment.

• Perform additional duties as assigned to support the hotel’s operations and guest experience.

You Are

• Committed to excellence

• Culture-driven

• Transparent

• Passionate

• Courageous

• Intentional

• Authentic

• Competitive

• Creative

• Dynamic

• Nimble

• Engaging

• Fun

• Detail-oriented

You Can

• Stand and walk for extended periods

• Lift up to 25 pounds occasionally

• Remain alert and focused throughout overnight shifts

• Respond quickly and calmly in emergencies

• Balance multiple responsibilities with accuracy and professionalism

You Have

• Minimum of 2 years of experience in hospitality

• Familiarity with StayNTouch PMS or similar hotel systems preferred

• Strong attention to detail and basic accounting skills

• Excellent customer service and communication abilities

• Ability to work independently and make sound decisions during overnight hours

• Comfort with computers, POS systems, and standard office software

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.