Responsibilities
Define and refine end-to-end user journeys and task flows.
Design intuitive workflows for enterprise applications and operational systems.
Identify usability issues, friction points, and workflow inefficiencies.
Validate proposed solutions against user needs and business objectives.
Design both happy-path and exception-handling experiences.
Define information architecture, navigation structures, and content organisation.
Ensure users can easily discover, understand, and navigate application functionality.
Align system structures with user mental models rather than organisational silos.
Identify opportunities to simplify complex processes and information structures.
Review and critique AI-generated prototypes and user experiences.
Collaborate with Business Analysts to convert requirements and user stories into validated solution concepts.
Guide AI-assisted design generation through effective prompts, constraints, and design principles.
Identify gaps, inconsistencies, and risks in AI-generated solutions.
Assess solutions against customer design systems and UX standards.
Ensure consistency across applications, products, and platforms.
Identify gaps within existing design systems and recommend new components, patterns, or guidelines where required.
Work with customer UX teams to align solutions with enterprise design standards.
Facilitate design reviews and stakeholder walkthroughs.
Conduct usability assessments and heuristic evaluations.
Ensure accessibility and inclusive design principles are considered.
Support UAT preparation by identifying user experience risks and edge cases.
Partner with Business Analysts during discovery and requirements elicitation.
Work closely with engineers to ensure intended user experiences are delivered.
Participate in workshops, product demonstrations, and stakeholder engagement activities.
Act as the advocate for user-centred thinking throughout the delivery lifecycle.
Proven experience designing enterprise applications, portals, workflow systems, or digital platforms.
Strong understanding of user-centred design, interaction design, and usability principles.
Experience defining information architecture and navigation structures for complex systems.
Experience evaluating and improving workflows and operational processes.
Ability to review and critique prototypes from a user experience perspective.
Experience working within established design systems and governance frameworks.
Strong facilitation and stakeholder engagement skills.
Strong written and verbal communication skills.
Experience working with customer-owned design systems and enterprise UX governance models.
Experience identifying and defining new design patterns where existing standards are insufficient.
Experience with AI-assisted design and prototyping tools (e.g. Claude, ChatGPT, Gemini, Copilot, Figma AI, Lovable, Bolt, v0).
Experience leveraging AI tools to accelerate product discovery, design exploration, usability analysis, and SDLC activities.
Familiarity with accessibility standards and inclusive design practices.
Experience supporting Agile, Scrum, or hybrid delivery methodologies.
Experience in government, defence, engineering, or large enterprise environments.
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